Notice of Staff Training Day – 24th March 2023

As a company, we value the continuous learning and development of our staff members. We believe that investing in our employees is key to providing the best possible service to our customers. That’s why we have scheduled a staff training day, which will require us to close our office for the day on the 24th March 2023.

We understand that this may cause some inconvenience for our customers who rely on us to provide services and support. We want to assure you that we have made necessary arrangements to minimize any disruption to our services.

For customers who have a Service Level Agreement (SLA) with us, you can email our support team at Our team will ensure that your tickets are actioned on the following day.

In case of an emergency, we will have a skeleton staff available to respond to your queries and concerns over the phone. We take emergencies seriously and are committed to providing prompt and efficient assistance whenever needed. The emergency number is available to customers with SLA agreement within you contract, or via your manager.

We understand that communication is crucial in situations like this, and we want to ensure that you are aware of our plans. We encourage you to contact us if you have any concerns or questions about the training day or our services in general.

At NTES, we are committed to providing the best possible service to our customers, and this training day is an important part of that commitment. We believe that investing in our staff’s development will enable us to provide even better services and support in the long run.

Thank you for your understanding and cooperation. We look forward to continuing our partnership with you.