Customer Porting Form

  • Porting is when your telephone number is taken from your current provider and transferred to NTES.
  • You must ensure that there is no fax, alarm monitoring, broadband or any other analog service such as credit card machine on your telephone line before porting can proceed. Failure to do so will mean these services will be disconnected by OpenEir and need chargeable reconnection.
  • You must fill out and sign the porting form below. You must also provide a copy of the first two pages of your phone bill. The UAN (Universal Account Number) is also required and can be found on your telephone bill. If you are with an existing VoIP provider the UAN does not exist but you do have an account number that we require.
  • Scan and send the full bill to porting@ntes.com where they will be actioned within 1 working day.
  • You will received a Schedule Porting email from us, confirming the date and time of the porting. Further Updates regarding your porting will be provided on the ticket.
  • Please note there is an element of downtime during the porting. The porting window is 2 hours. We will endeavour to keep this to a minimum to elevate any unnecessary disruption to your business or your customers business.
  • Please understand that a porting process to us once completed cannot be reversed without reconnection with existing provider. If your account with your current provider is not notified of porting, you may be liable for a disconnection / reconnection charge which NTES is not liable for.
  • Internet quality for you, or your customer is vital to provide excellent VoIP Services.
Agreement *
Must be PDF or JPG Format
Choose File
Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.